One 12 months on from his first British Insurance coverage Brokers’ Affiliation convention within the Zurich hotseat, UK head of retail David Nichols shares his key messages for brokers forward of the upcoming occasion in Manchester.
“What we are going to take to Biba will likely be have a look at our product providing now, our service functionality and the way our staff is working,” he tells Insurance coverage Age.
Nichols, pictured, stepped as much as the put up in January 2023 from being chief claims officer.
In accordance with the Zurich chief, recognising service must be fixed and constant is a crucial a part of what brokers count on.
Service
“Our service is in a implausible place,” he begins.
The supplier had, by the tip of April, logged suggestions from 17,000 dealer
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