Total SME satisfaction with insurers rose to 83% within the remaining quarter of final yr, based on knowledge launched by the Chartered Insurance coverage Institute.
The rating, drawn from a ballot of 1,500 SMEs, was up on the earlier quarter, by 1% internet. It equalled the earlier excessive – reached within the final quarter of 2022 – because the collection started in 2019.
The determine has been constantly within the 80s because the finish of 2021. The bottom degree was in December 2020 when it had dropped to 76%.
Nevertheless, the CII discovered there was a broad vary of themes cited by SMEs to extend their belief (see field).
ConsumersImprovements wanted by SMEs to extend belief in insuranceOffering
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