The New Hampshire Insurance coverage Division (NHID) has issued a bulletin clarifying the suitable use of aerial imagery in property insurance coverage underwriting, notably concerning selections to refuse to write down or renew insurance policies primarily based on roof situation. This steerage ensures that insurers apply honest and correct practices when using aerial imagery as an underwriting instrument.
Latest complaints acquired by the NHID point out that some property insurers have relied on aerial imagery to justify nonrenewals primarily based on mistakenly recognized roof situations. The up to date bulletin reaffirms that whereas insurers might refuse to write down or renew insurance policies as a consequence of clear proof of property degradation or injury, they could not achieve this solely primarily based on beauty points resembling roof discoloration.
The NHID acknowledges that aerial imagery is a useful instrument for assessing property situations however emphasizes that it isn’t infallible. To make sure equity and stop unsupported underwriting actions, the bulletin directs insurers to implement correct checks and balances when counting on aerial imagery. If aerial imagery doesn’t conclusively show roof degradation or injury adequate to justify refusal to write down or renew a coverage, insurers should conduct a follow-up bodily inspection to confirm their findings. Moreover, if an applicant or insured disputes the insurer’s dedication—even when the insurer believes the aerial imagery to be conclusive—a bodily inspection is required.
“Issuing this steerage displays a optimistic step towards safeguarding the pursuits of New Hampshire’s residents,” stated Insurance coverage Commissioner DJ Bettencourt. “In a world the place expertise regularly advances, we should be sure that property insurers stability innovation with accuracy. Relying solely on aerial photographs with out the credibility of correct info can result in selections that don’t serve the general public curiosity. By insisting on bodily inspections when acceptable, we uphold the integrity of insurance coverage practices whereas defending Granite Staters from unfounded coverage selections. This method not solely maintains equity and duty but additionally contributes to encourage the form of innovation that generates value financial savings, benefitting each trade and shoppers alike.”
“These updates not solely defend shoppers but additionally present clear expectations for insurers using superior instruments like aerial imagery,” stated Deputy Insurance coverage Commissioner Keith Nyhan. “The NHID stays dedicated to selling transparency and equity in New Hampshire’s insurance coverage market.”
A replica of the Bulletin is offered under:
