Specialist insurance coverage analysis consultancy Gracechurch has reported a nine-point uplift available in the market common internet promoter rating of insurer service over the previous six months.
Within the UK Insurers Monitor, a UK-wide impartial examine, performed in partnership with the British Insurance coverage Brokers’ Affiliation, it discovered the index common is now +12.
The development represents a 32-point improve since mid-2022 when the examine was began.
Nevertheless there’s nonetheless room for enchancment, the analysis consultancy claimed. It detailed the outcomes confirmed huge service inconsistency throughout completely different insurers with a 58-point hole on the NPS between one of the best and worst performers.
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