The Monetary Conduct Authority has been, and can proceed to be, proportionate in its method to supervising the Client Responsibility, in line with Sheldon Mills on the one-year anniversary of the foundations.
Focused at ending rip-off charges and making it simpler for individuals to change and cancel merchandise, the Client Responsibility got here into pressure on 31 July 2023 for brand spanking new and current services that had been open on the market or renewal. It marked a seismic shift within the FCA’s expectations.
Talking on the one-year anniversary, Mills, govt director of customers and competitors, stated: “We’ll proceed to work with companies to get the responsibility proper in response to practices we’re seeing.
“That is notably so
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