Physique cameras assist lower the size of claims disputes involving brokers based on Dougie Barnett, director of buyer threat administration and midmarket at Axa UK.
Final yr Axa began to supply physique cameras freed from cost to contractors in a transfer it claimed would allow dealer shoppers to spotlight finest apply to its underwriters
Barnett, pictured, stated: “When there’s been instances the place we’d discover one thing the dealer would dispute, now we’re sending the clip straight to them and saying we’ve acquired a problem right here so that you can assessment.
“So reasonably than emails that could be occurring for weeks or months, it’s settled inside 20 minutes as a result of you’ll be able to truly
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