Zurich’s Harriet Conway, head of retail buyer proposition, and Morgan Lyons head of mid-market instructed Insurance coverage Age the insurer is focusing on its groups “closely” by way of response occasions to brokers.
On the British Insurance coverage Brokers’ Affiliation convention 2024, Lyons, pictured, stated Zurich has inner KPIs to answer brokers after they get an enquiry, with 24 hours the ambition.
Lyons stated: “We’re doing that 92-93% of the time inside [that].”
Zurich is then aiming for something below £40,000 in premium, prospects may have a contract and quote inside three days. In the meanwhile the enterprise is doing that 50-60% of the time, in keeping with Lyons.
“We’ve got a goal to do this 70% of the time.”
Lyon
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